Patti was not only intelligent and knowledgeable, but extremely personable and helpful. I would recommend her to anyone that is looking to purchase or refinance their home.
She is the BEST!!! I have never had such great customer service. I went through some ups and downs with the offers, but Patti was there for me every step of the way. She gave me facts that allowed me to weigh my decisions and make better decisions. I have already told many friends to use her if they have lending needs. I can't tell you one negative thing!!
Unbelievable service! Patti is extremely knowledgeable, patient and was able to explain everything to my husband and I in simple terms. Things can be quite confusing in the mortgage world but Patti made sure that everything made sense to us. She would answer emails and phone calls on the weekends and always checked in with us to let us know how things were progressing. At the end of the process it felt like Patti was a part of the family! Patti is an absolute pleasure to work with and we will only work with her from here on out if we need to refi or if we ever need a new mortgage.
Patti always returned emails and answered the phone promptly.
Robin
Over the past twenty five years I have both financed the purchase of two homes and refinanced several times with American Family Funding.
It's always been a very positive experience working directly with Fred Arnold.
Joseph
I worked with Steve Schaefer on the purchase of my home about three years ago. I am a single senior citizen, and it was a very stressful time for me. I worry about everything.
I can’t tell you how much he helped me. He was there for me whenever I needed to talk and ask him question after question. The one word that describes Steve is “PROFESSIONAL” and another word actually is “TRUST”. That is probably more important than professional. But he is that for sure also.
Everything went without a problem. Another word that describes Steve is INTEGRITY. He possesses all you want to have when you go into a real estate transaction. I highly recommend this wonderful caring person.
Shirley
<p>Tom handled our refinancing experience with care and expertise. </p>
<p> Matthew </p>
My loan applications were rejected from all the major lenders, causing me great annoyance and distress. Patti went WAY out of her way to help me get the loan I needed and deserved. She helped for MONTHS straight, traveling through loopholes and staying in regular communication with an unbelievably positive attitude. I am eternally grateful to her for her help and advocacy that I'm sure I could not have gotten anywhere else.
Rachel
This letter is to address my journey through the process of a reverse mortgage we executed for my Mom. I contacted Steve Schaefer not knowing Steve or anything about the process. From the very start to the end Steve lead us though a detail of tasks well organized with clear instructions. The process went smoothly and he kept us well informed all the way. Steve’s overall communication and pleasant demeanor made my journey quite easy. I would strongly recommend Steve to anyone who is interested in moving forward with a Reverse Mortgage.
