Fred Arnold kept me informed through out the process, service was excellent.
Fred and his team have provided me with excellent service for three home refinances. They were always there to answer any questions I had to make the loan experience fast and friendly. Now they have on line videos to make the loan even easier.
- Tom Pflaumer was recommended to us by our CPA. We reached out to Tom several years ago to refinance our house, but Tom was unable to help us at that time. We were upside down with respect to the value of our home. Tom never gave up, however. He kept in touch, watched home values, and worked with us until our home value, credit portfolio, etc., were aligned to enable us to work out a much more advantageous deal. We were able to pay off a second… mortgage with a high interest rate and another account. Our new payment, which includes the property taxes, is lower than the old payments. I am proud to recommend Tom Pflaumer and his organization. He is ethical, professional, compassionate, and intensely focused on creating value for his clients.Karen
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
- Rhona is super helpful, extremely accessible and very attentive to detail. She is a great resource to help you through a process that can be complex with a lot of moving pieces; she will keep close track of those pieces. Rhona is a strong customer advocate who makes sure your needs are met!Rebecca
- Thank you ALL for your hard work in getting this done. Hopefully we didn't annoy you too much. We are forever grateful for your time and support. 🙂Melissa