Jake was a pleasure to work with. I was referred to him by a mutual friend. I spoke with him years before he handled our mortgage. He helped me through the process of learning how much I'd need to save for a down payment, credit score, and paperwork needed in order to fit my future payment into my budget. Years later when ready to buy he walked us through the process of pre-approval, underwriting, and all the closing steps. He kept in touch through email, phone, and text. With his help we waited until the right time to lock in the lowest interest rate, right before they went up. Everything was very handled very professionally and friendly. He gave honest advice as to the best products and options available. Getting approved was extremely smooth. And when there were some last minute changes these we handled quickly and easily by Jake. Closed on time with no issues. I cannot recommend him enough. He's awesome.
Dan
Jilyn went above and beyond to help Raul and Melissa get into their first home.
Kim
We just wanted to say another BIG thank you. Without all of your hard work, we would have never been able to do all this and we appreciate it so much. Tomorrow we get the keys to our new house and we feel so very lucky! Thank you for being here for us during this process and answering all those phone calls with questions we had. You guys have been amazing and we are very grateful for such a great team that backed us!
Jen and Jude
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
Fernando and Araceli were always understanding and willing to help.
Wendy
David is personable and worked hard to find me a good rate.
