Dear Rhona, thanks so much for all your help. I wanted to use someone local and sought out the best person…which was you! You were great to deal with including coming up with alternative plans to fit my situation. As a small token of my appreciation I am enclosing a gift card for your enjoyment. I will be sure to keep you in mind for any future and recommend you.
Steve
Jake was fantastic! Seriously! I’m no mortgage expert, and he broke everything down and helped me to understand each and every step along the way. He was always available if I had a question, no matter what time of the day or night. He was extremely kind and courteous with each and every interaction I had with him. Not only was he very helpful, but he kept everything going in a timely fashion and made sure it all funded and closed exactly on time. I couldn’t possibly be more pleased.
Fernando is an "EXCELLENT" Loan Rep. His attention to detail is superb! His constant contact with us, made us feel that Fernando and American Family Funding, took personal pride in providing us with not only outstanding customer service, but personal one on one knowledge and understanding of our loan. He guided us through the process and always explained in detail the answers to all questions and concerns we had. We found his patience to be very …impressive and noteworthy. I would highly recommend American Family Funding and Fernando to anyone in need of a home loan. Thank you Fernando for your exceptional service and assistance with our loan!
Sabrina
I've had the pleasure of working with Fred and his team for years. Under stressful circumstances, they are always incredibly patient, and kind. Their positivity and helpfulness is clearly by design, rather than on accident. I am consistently impressed with the level of professionalism with a personal touch, provided by American Family Funding and recommend them wholeheartedly.
Erika
Excellent. Provide us with all the tools and knowledge to finally be homeowners. Couldn’t have done it without Tom.
Kyle
American Family Funding was recommended to me by a person at another bank who did not do the type of loan we needed. My mother was trying to take out a loan on her fully paid for house with Bank of America to finance the care of my stepfather in a home board and care. She had been with BofA for decades and had more than enough income/assets to qualify. After initially being told "all good" followed by more than 3 months of rudeness, asking for documents already provided, repeatedly changing the terms of the loan, and telling us "we don't care if you go somewhere else" my Mom was in tears and I fired them. AFF completed the deal in less than 6 weeks, on the terms originally agreed to and with kindness and understanding in a very stressful situation. Nicole and Fred were outstanding, efficient and professional. I would recommend them again and again and again.
