Patti and her team were so very efficient in working with us. Everything was explained clearly and succinctly. Even the correspondence we had to complete in the computer was doable. If we had issues, there was strong support to enable us to complete it. The process was so very fast compared to when we refinanced years ago.
Debbie
I've known Patti for many years, but my first time with her as my mortgage advisor. Patti was on top of the entire process and we closed in under 30 days! She is professional, organized and extremely pleasant to work with. She is very knowledgeable goes to bat for her clients!
Gail
This is the second time we used Jake! He is professional, caring and compassionate! He goes the extra mile to help you" get it done!" We are very busy and he helped make things easy! Jake is AMAZING!
Tom Pflaumer was recommended to us by our CPA. We reached out to Tom several years ago to refinance our house, but Tom was unable to help us at that time. We were upside down with respect to the value of our home.
Tom never gave up, however. He kept in touch, watched home values, and worked with us until our home value, credit portfolio, etc., were aligned to enable us to work out a much more advantageous deal. We were able to pay off a second… mortgage with a high interest rate and another account. Our new payment, which includes the property taxes, is lower than the old payments.
I am proud to recommend Tom Pflaumer and his organization. He is ethical, professional, compassionate, and intensely focused on creating value for his clients.
Karen
Very Satisfied- Benjamin
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
