Simple, fast, friendly, convenient, and professional.
Hung
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
Fred did an amazing job! He got us a loan when we were told it was impossible due to opening a new business. He also ended up coordinating and facilitating what would traditionally fall on the realtor. Would definitly recommend.
In an impersonal, dial our 800 number and speak to a computer world, Jilyn is truly one in a million! She was patient, extremely knowledgeable, and explained every detail of the process, step by step, to ensure we understood it completely from A to Z. Any day of the week, any time of day or night (seriously), Jilyn was available to support us. We give Jilyn our highest recommendation!
Rhona was beyond awesome! She went above and beyond the whole way!
