This letter is to address my journey through the process of a reverse mortgage we executed for my Mom. I contacted Steve Schaefer not knowing Steve or anything about the process. From the very start to the end Steve lead us though a detail of tasks well organized with clear instructions. The process went smoothly and he kept us well informed all the way. Steve’s overall communication and pleasant demeanor made my journey quite easy. I would strongly recommend Steve to anyone who is interested in moving forward with a Reverse Mortgage.
Dayna
Jilyn is an exceptional loan officer. She was always extremely helpful, polite and got the job done with ease and extremely friendly attitude. It was a true pleasure working with her and definitely highly recommended.
Jake has been a very dedicated professional in the purchase and refinance of two homes for me. He is excellent at his job. I would highly recommend his services to anyone.
Rhonda
I got involved with the reverse mortgage process a few months ago. I was both nervous and had a lot of questions. Steve Schaefer was extremely helpful in all aspects. He really took the time to answer all my questions and make the process less stressful.
John
Patti was always honest with me and told me what my options were and was available to answer any questions and concerns that I had. It was my first refinance experience, and was a good one. She always kept me in the loop throughout the process. It can be stressful for all, but I knew the process would take a while. She and her team were very patient and understanding when I had to explain the status of my line of work. Fortunately in the end, it worked out!
Margaret
I've had the pleasure of working with Fred and his team for years. Under stressful circumstances, they are always incredibly patient, and kind. Their positivity and helpfulness is clearly by design, rather than on accident. I am consistently impressed with the level of professionalism with a personal touch, provided by American Family Funding and recommend them wholeheartedly.
