Jake is very thorough and good at explaining all the details. His promptness and being on top of things was greatly appreciated.
Patti gave 110% customer service! She went above and beyond for my family to close our loan before Xmas. She was very easy to get a hold of and would always call us back right away. She was honest straight from the beginning of our process. I would definitely recommend her to everyone I know!
Maria
I would rate them 10 stars on performance.
Ashley
Jake was a pleasure to work with. I was referred to him by a mutual friend. I spoke with him years before he handled our mortgage. He helped me through the process of learning how much I'd need to save for a down payment, credit score, and paperwork needed in order to fit my future payment into my budget. Years later when ready to buy he walked us through the process of pre-approval, underwriting, and all the closing steps. He kept in touch through email, phone, and text. With his help we waited until the right time to lock in the lowest interest rate, right before they went up. Everything was very handled very professionally and friendly. He gave honest advice as to the best products and options available. Getting approved was extremely smooth. And when there were some last minute changes these we handled quickly and easily by Jake. Closed on time with no issues. I cannot recommend him enough. He's awesome.
Dan
Fred and his team have provided me with excellent service for three home refinances. They were always there to answer any questions I had to make the loan experience fast and friendly. Now they have on line videos to make the loan even easier.
I believe the client overall service and satisfaction was very much at the top of your list by you and your team
