Everyone worked really hard to make this re-finance happen. We appreciate Fred Arnold and everyone so much!
Nadine
As a real estate professional, I have NEVER been more impressed with the quality of service that we received AND how Rhona made one of the most difficult financial processes in today's world, easy to follow and easy to respond to.
Martin
In an impersonal, dial our 800 number and speak to a computer world, Jilyn is truly one in a million! She was patient, extremely knowledgeable, and explained every detail of the process, step by step, to ensure we understood it completely from A to Z. Any day of the week, any time of day or night (seriously), Jilyn was available to support us. We give Jilyn our highest recommendation!
This was the smoothest and fastest refi! Jake made himself available when we were available, to review documents and sign papers - no matter how late I got home from work. I won't hesitate to recommend him to my friends and acquaintances.
Shelley
Patti and her team did a magnificent job! She helped us every step of the way! She is professional and communicates the process very clearly. She helped navigate us through the entire process. We have a business in addition to our regular income which can create both assurance to lenders as well as concern for unknown liabilities and she was able to put it all together. She is fantastic! I highly recommend her!
American Family Funding was recommended to me by a person at another bank who did not do the type of loan we needed. My mother was trying to take out a loan on her fully paid for house with Bank of America to finance the care of my stepfather in a home board and care. She had been with BofA for decades and had more than enough income/assets to qualify. After initially being told "all good" followed by more than 3 months of rudeness, asking for documents already provided, repeatedly changing the terms of the loan, and telling us "we don't care if you go somewhere else" my Mom was in tears and I fired them. AFF completed the deal in less than 6 weeks, on the terms originally agreed to and with kindness and understanding in a very stressful situation. Nicole and Fred were outstanding, efficient and professional. I would recommend them again and again and again.
