Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
Fred helped us consider the options available to us for pulling some money out of a house my siblings and I own. His analysis led us to refinancing the property. For the following two months, Fred stayed on top of the process, guiding us and keeping us posted on the process. He was consistently upbeat, thorough, and professional.
We loved working with Patti on our refi! She was so professional and on top of the whole process. She was also very creative and helped solve a hiccup we had with another property. I highly recommended Patti for any mortgage needs!
Mara
Patti has been extremely helpful to us. the combination of her thorough knowledge of the mortgage business and her grasp of the current mortgage environment along with her naturally genuine, high touch approach have made home buying and refinancing so much easier to digest. We will work with her every time and have gladly referred her to friends and family, who have all had the same comments about her. I would recommend her to anyone.
Patti is the very best at what she does. She is extremely detailed, makes sure that every aspect of the process is communicated and goes out of her way to make things run as smooth as possible. Patti is very professional and knows how to get things taken care of. We would not have a mortgage today if it wasn't for Patti. We recommend her to all of our friends and family looking to buy a home.
Patti assisted me with refinancing two times. She stayed on top of things and kept me informed as to how things were progressing. Patti is a true professional and I wouldn't hesitate to utilize her services in the future.
Mike and Shelley
Fred Kreger gave us great service. We will recommend Fred to our friends and family.
Eric
I was extremely pleased with the professional and friendly service I received from Patti. Our transaction was not an easy one and required a lot of documentation but Patti was always on top of what was need and why and very happy to assist me in any way that I needed. She has a great relationship with the processors and underwriters and an excellent escrow officer that also went out of her way to complete our refinance in 30 days! We couldn't have ask for a better experience with a lender. Thank you Patti and American Family Funding.
