Fred Arnold and his team were able to secure a loan for our family that larger banks were not able to fund. Not only did they get the loan the terms were better than we found anywhere else. To top it all off, his team lead by Tara provided exceptional service and kindness making the dreaded experience of applying for a home loan much more pleasant. We could not be more happy.
Christopher
Jake is very thorough and good at explaining all the details. His promptness and being on top of things was greatly appreciated.
Hi Jake we are getting settled into the new house we all love it the family couldn't be happier. Thanks again for all of your hard work . I know there were a lot of obstacles but I know u did an amazing job
Gabriel
Patti gave 110% customer service! She went above and beyond for my family to close our loan before Xmas. She was very easy to get a hold of and would always call us back right away. She was honest straight from the beginning of our process. I would definitely recommend her to everyone I know!
Maria
My loan applications were rejected from all the major lenders, causing me great annoyance and distress. Patti went WAY out of her way to help me get the loan I needed and deserved. She helped for MONTHS straight, traveling through loopholes and staying in regular communication with an unbelievably positive attitude. I am eternally grateful to her for her help and advocacy that I'm sure I could not have gotten anywhere else.
Rachel
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
