The whole process was pretty much painless and fast. Patti kept me apprised of everything that was going on and was a pleasure to work with.
Nancy
Jake has been a very dedicated professional in the purchase and refinance of two homes for me. He is excellent at his job. I would highly recommend his services to anyone.
Rhonda
American Family Funding was recommended to me by a person at another bank who did not do the type of loan we needed. My mother was trying to take out a loan on her fully paid for house with Bank of America to finance the care of my stepfather in a home board and care. She had been with BofA for decades and had more than enough income/assets to qualify. After initially being told "all good" followed by more than 3 months of rudeness, asking for documents already provided, repeatedly changing the terms of the loan, and telling us "we don't care if you go somewhere else" my Mom was in tears and I fired them. AFF completed the deal in less than 6 weeks, on the terms originally agreed to and with kindness and understanding in a very stressful situation. Nicole and Fred were outstanding, efficient and professional. I would recommend them again and again and again.
David
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
Jake was a pleasure to work with. I was referred to him by a mutual friend. I spoke with him years before he handled our mortgage. He helped me through the process of learning how much I'd need to save for a down payment, credit score, and paperwork needed in order to fit my future payment into my budget. Years later when ready to buy he walked us through the process of pre-approval, underwriting, and all the closing steps. He kept in touch through email, phone, and text. With his help we waited until the right time to lock in the lowest interest rate, right before they went up. Everything was very handled very professionally and friendly. He gave honest advice as to the best products and options available. Getting approved was extremely smooth. And when there were some last minute changes these we handled quickly and easily by Jake. Closed on time with no issues. I cannot recommend him enough. He's awesome.
Dan
David and staff and escrow all handled my loan as if I was family.
