Dealing with the American Family Funding team was an absolute pleasure. Every team member went above and beyond in making sure we were aware of the process and where our paperwork was at any given time. I recommend American Family Funding and Fred Arnold highly.
William
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
I was extremely pleased with the professional and friendly service I received from Patti. Our transaction was not an easy one and required a lot of documentation but Patti was always on top of what was need and why and very happy to assist me in any way that I needed. She has a great relationship with the processors and underwriters and an excellent escrow officer that also went out of her way to complete our refinance in 30 days! We couldn't have ask for a better experience with a lender. Thank you Patti and American Family Funding.
Fred went out of his way to meet with us on a Saturday. We had a lot of questions and Fred answered everything to our satisfaction. Fred made himself available for any residual questions from either ourselves or our real estate agent. Upon completion, Fred was there to follow up on everything and make sure we were satisfied.
Karen
Fred Kreger and his colleagues went out of their way to do everything possible to help us--even some things that would never have occurred to me to ask for. Fred drove out of his way to pick up our loan documents so he could start processing them right away, and he helped convince the listing agent to accept our offer in a competitive market. I have already recommended him to many people.
Jennifer
Jilyn takes quick action and always responds to questions I had in a timely matter. Excellent.
