Rhona and the team at American Family Funding were the best we could have asked for. Rhona is very caring, professional, patient, and thorough, and made our process a lot less stressful.
I highly recommend Rhona and her colleagues.
Gigi
Dear Rhona, Just a little thank you for all the hard work you did to get our refinance through. You made it look easy (and we know it wasn't).
Richard and Kathy
I've known Jake a long time, and knew he'd be the first person to ask about our lending needs. Very trustworthy, very helpful, and took the time to explain everything new to us. Thanks Jake and company!
Nick
Fred Arnold kept me informed through out the process, service was excellent.
Rekha
Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
American Family Funding was recommended to me by a person at another bank who did not do the type of loan we needed. My mother was trying to take out a loan on her fully paid for house with Bank of America to finance the care of my stepfather in a home board and care. She had been with BofA for decades and had more than enough income/assets to qualify. After initially being told "all good" followed by more than 3 months of rudeness, asking for documents already provided, repeatedly changing the terms of the loan, and telling us "we don't care if you go somewhere else" my Mom was in tears and I fired them. AFF completed the deal in less than 6 weeks, on the terms originally agreed to and with kindness and understanding in a very stressful situation. Nicole and Fred were outstanding, efficient and professional. I would recommend them again and again and again.
