Jilyn, I just wanted to take this opportunity to tell you how much I appreciated all your help and calm presence in the midst of my house buying experience. You were very professional and kind and I really appreciate that.
Michele
Hi Fred,
I am glad to be able to to tell one and all that I am so glad I had you and your team to guide me through the, for me, difficult process of refinancing my home. Thanks, too, for going "the extra mile" to get me the best rate available on this loan. Danielle was so kind and helpful in explaining my necessary responses to time-sensitive questions going forward-no "techie" me, but I learned a lot over the course of this transaction. I would not hesitate to recommend you and American Pacific Mortgage to family and friends.
Best regards and success to all in these unprecedented times,
Karen R. Berman
Karen
Honest, integrity, and professional. Nice people too (-:
Brad
Patti and her team were so very efficient in working with us. Everything was explained clearly and succinctly. Even the correspondence we had to complete in the computer was doable. If we had issues, there was strong support to enable us to complete it. The process was so very fast compared to when we refinanced years ago.
Debbie
In an impersonal, dial our 800 number and speak to a computer world, Jilyn is truly one in a million! She was patient, extremely knowledgeable, and explained every detail of the process, step by step, to ensure we understood it completely from A to Z. Any day of the week, any time of day or night (seriously), Jilyn was available to support us. We give Jilyn our highest recommendation!
Fernando is an "EXCELLENT" Loan Rep. His attention to detail is superb! His constant contact with us, made us feel that Fernando and American Family Funding, took personal pride in providing us with not only outstanding customer service, but personal one on one knowledge and understanding of our loan. He guided us through the process and always explained in detail the answers to all questions and concerns we had. We found his patience to be very …impressive and noteworthy. I would highly recommend American Family Funding and Fernando to anyone in need of a home loan. Thank you Fernando for your exceptional service and assistance with our loan!
