Everyone in your office was extremely personable, helpful, knowledgeable and efficient (the list could go on and on). Not only have they mastered the nuances of their industry but they have also mastered the art of providing superior customer service. When they were helping me with something it was as though I was their only client; their focus was on helping me without any distractions. Everyone that I spoke with treated me as if they had known me for years even if I had never met them. Everyone was up to date on my situation; I never had to re-explain past conversations. This is a very comforting feeling when you are going through a new home purchase. In all the hassles that go along with purchasing a home and moving, American Family Funding was the easiest part of the journey. I can't thank them enough for all their help. I wish that other service providers were as pleasant to work with as American Family Funding.
Jeriann
We loved working with Patti on our refi! She was so professional and on top of the whole process. She was also very creative and helped solve a hiccup we had with another property. I highly recommended Patti for any mortgage needs!
Mara
Everyone worked really hard to make this re-finance happen. We appreciate Fred Arnold and everyone so much!
Nadine
I was extremely pleased with the professional and friendly service I received from Patti. Our transaction was not an easy one and required a lot of documentation but Patti was always on top of what was need and why and very happy to assist me in any way that I needed. She has a great relationship with the processors and underwriters and an excellent escrow officer that also went out of her way to complete our refinance in 30 days! We couldn't have ask for a better experience with a lender. Thank you Patti and American Family Funding.
Jilyn always goes above and beyond. Her team is growing; thank you for getting her help.
Brenda
Fred Kreger - Looking back at our first year of home ownership, we can't help but feel an overwhelming sense of gratitude for all that we have and for those who helped make it happen. This is long overdue, but please accept our sincerest thanks. Your professionalism combined with your great work ethic proved invaluable in making this big step such a positive experience.
